Return & Refund Policy

Effective as of April 25, 2018.

Limited Return Policy - What is not covered by this warranty?

Delivered Products that don’t show any of the defects above are eligible for returns and a refund of the original purchase price, subject to  certain restrictions. Returns are only valid within 14 days of the product being ordered. Potential restrictions: You are responsible to arrange the return shipping and to cover the costs of the shipment. Further, you must provide a valid tracking number for your return. Once the return is received, MacSports® will process the refund, which can take 3-8 business days. You have the option to not pay for the return shipment costs upfront. If you chose this option, we will cover the return shipping costs and subtract the shipping costs from the refund of your original purchase price. PLEASE NOTE THAT THESE SHIPPING COSTS CAN BE UP TO 50% OF YOUR ORIGINAL PURCHASE PRICE. There can also be a minimum restocking fee of 25% of the original sale price upon return.  If you need further information on how much your individual shipping costs will be, please contact our support at Service@MacSports.com..

This Warranty does not cover packages that were shipped and reported stolen.  If you believe the product was stolen after delivery, a valid Trace number through FedEx must be provided as well a police report. This documentation must be supplied to MacSports and investigation will be done to determine the authenticity of the claim. Upon further investigation a refund claim will be authorized on a base to base situation.  

This Warranty does not cover changes to your Product that are caused by or result from normal wear and use. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and uses of a Product. If you have questions about proper maintenance and use of your Product, please contact us at Service@MacSports.com.

For example, MacSports® products are designed to work on surfaces that are structurally capable of supporting the weight of the product including it’s maximum weight capacity and its stored goods (please review the individual maximum weight capacity for each product). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use. This warranty does not cover damage to any goods that fall off the unit itself.

In addition, some degree of individualization of your MacSports® product should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Warranty.

More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) individual or personalized preferences relating to texture, etc.; (e) individual or personalized allergies and sensitivities.

In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) purchase from resellers  such as Amazon.com, HSN and QVC. If you purchased your MacSports® product from one of these retailers, please contact their customer service for further instructions.

YOUR RIGHTS UNDER STATE LAW.

Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

HOW TO MAKE A CLAIM UNDER THIS WARRANTY.

To make a claim under this Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to MacSports® at Service@MacSports.com. Your failure to comply with these claim submission instructions may void this Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the Product prior to accepting a particular claim under this Warranty.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AUTHORIZED RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND NON-PUFFERY CLAIMS IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS DOCUMENT.

IN NO EVENT WILL WE OR OUR RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR OR ANY THIRD PARTY’S PURCHASE AND/OR USE OF THE PRODUCT, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO CASE SHALL MACSPORTS® LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO ANY SUCH LIABILITY.

GOVERNING LAW.

This Warranty is governed by the laws of the State of California.