Warranty Policy

Effective as of April 25, 2018.

Thank you for purchasing a new MacSports® product(s). We hold ourselves to high standards and are confident that you’ll be pleased with what you purchased. However, if you are dissatisfied or if you discover a defect in your Product, simply review our Return Policy and Limited Warranty (below) and, if you believe that you are entitled to take advantage of their terms, please contact us at Service@MacSports.com for instructions on how to do so.

PLEASE NOTE THAT OUR LIMITED WARRANTY DESCRIBED HEREIN APPLIES ONLY TO ORIGINAL PURCHASERS OF PRODUCT(S) PURCHASED FROM MACSPORTS®.COM DIRECTLY. IF YOU PURCHASED YOUR PRODUCTS(S) FROM AN AUTHORIZED DISTRIBUTOR, SUCH AS HSN OR QVC, OR PURCHASED YOUR PRODUCT(S) FROM AMAZON.COM OR ANOTHER THIRD PARTY,  YOUR WARRANTY RIGHTS, IF ANY, MAY BE SUBJECT TO DIFFERENT OR ADDITIONAL TERMS. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. IN ADDITION, PLEASE NOTE THAT THE RETURN POLICY AND LIMITED WARRANTY APPLY ONLY IF THE PRODUCT IN QUESTION IS IN THE UNITED STATES AT THE TIME YOU WISH TO RETURN IT.

Limited Warranty

Who and what does this Warranty cover?

We stand behind our products and offer a 1-Year Limited Warranty to prove it. The terms of the Warranty are as follows:

Your new MacSports® product (a “Product”) is covered by a 1-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the MacSports® Product for which you are seeking recourse under the Warranty and (b) purchased the Product directly from MacSports.com. The Limited Warranty therefore only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your Product must be in the United States at the time you wish to take advantage of the Warranty.

This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

    1. A visible defect in the construction (e.g., metal is bent, scratched or not functional) upon arrival of the Product. You are entitled up to14 days to claim a defect described above starting after delivery of the order. If you have questions about whether the purpose for which you are planning or intend to use the Product is appropriate, please contact Service@MacSports.com
  1. Any physical flaw in the rack material that causes it to split or crack under conditions of normal use and proper handling.
  2. Any manufacturing defect in the Product cover such as color tearing or mechanical unraveling.

What will MacSports® do? 

We will repair or replace the defective Product or the defective component(s) of the Product (e.g., hinges, wheels, if applicable). In the case of a manufacturing defect in a component of the Product, such as the color coating, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original period of this limited warranty, nor will it constitute the beginning of a new limited warranty period.

In case the item needs to be replaced due to a manufacture defect as described above, we cover the shipping costs and send out a replacement within 3-5 business days.