I bought a wagon from this company. I received a damaged product with one wheel disconnected and laying in the bottom of the box. I reached out to the company asking for a return label to ship back for a refund, and they responded and asked for pictures showing the damage. I sent pictures and a video back immediately and then never received another email from this company. They ignored my repeated emails asking for a return label. I finally had to resort to disputing the charge with my credit card company to get my money back. If you like being ignored and wasting your time, then deal with MAC Sports. Otherwise I would suggest you steer clear.
I order a wagon because I will be living on the 4th floor. So I purchased a wagon for groceries- I debated between the xlong and regular size. I email and called customer service to ask derailed ? And get feedback on product support. I never received a response. So I just ordered the regular wagon. Then I called emailed again finally got a reply but she could not answer ??
Very disappointed with customer service. They do not answer and when they do they can not answer and ???
I love this! I especially love the way it folds up. I use it to haul my tools into high rise towers.
Great for carrying bulky items to dorm making less trips. Maneuverable and good size.
works great, easy to handle.